Work Ready Drink Service
Buckle up for this hands-on course where ākonga will safely prepare and serve plunger coffee, tea, water, soft drinks and mocktails in simulated domestic and first-class flight environments.What you’ll learn
Day One: “Would you like sugar with that?” Ākonga will learn about common non-alcoholic beverages, then prepare and serve plunger coffee, tea, water, and soft drinks on a simulated domestic flight. No need to worry about turbulence; ākonga will gain vital skills for working in hospitality environments safely.
Day Two: Ākonga are moving up to first-class! They will make multiple mocktails on a simulated first-class flight, then acquire and demonstrate skills for providing exceptional customer service. Not happy with a drink you received? No need to worry; ākonga will know how to deal with difficult customers and common complaints
No alcohol is used on this course; however, alcohol may be discussed in context.
Custom School Bookings
For secondary schools, we can create this course for your learners. We simply require a minimum of 14 learners for the course to go ahead. If you don't have enough learners, we can promote within other schools to reach our requirement.
Course Requirements:
Learners must be year 11, 12 or 13
Learners must wear closed toed shoes
If held onsite at a school, there must be immediate access to water, power outlets, and adequate bench space.
This course gains the learner 2 credits at level 1 and 11 and level 2.
Cost:
$330.00Duration:
Two DaysTime:
9am - 3pmUnit Standards | US Title | Level | Credits | Assessment Style |
|---|---|---|---|---|
57 | Provide customer service | 2 | 2 | Written and Practical |
14425 | Prepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment | 2 | 5 | Written and Practical |
21057 | Prepare, construct, and garnish mocktails for the hospitality industry | 1 | 2 | Practical |
17593 | Apply safe work practices in the workplace | 2 | 4 | Written and Practical |
